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Insights

What we learned building the thing.

Notes from engagements, written by the people who did the work. No thought leadership, no trend pieces — just what actually happened and what we would do differently.

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AI Engineering

AI in loan origination, without moving the decision

Approval turnaround down 68% at an NBFC, with tighter controls rather than looser ones — because the agents did everything except approve loans.

14 Aug 20264 min

Platform Strategy

Which legacy systems to modernise first

A large estate cannot be modernised at once and does not need to be. Five criteria for sequencing it, and why 'the system is old' is a symptom rather than a reason.

12 Aug 20263 min

AI Engineering

Building the evaluation set before the system

A hundred real questions with verified answers, collected during discovery. It is the cheapest artefact in an AI project and the one whose absence makes every later decision a guess.

10 Aug 20264 min

Delivery & Process

Setting up a GCC in India

A Global Capability Centre is a captive entity, not a vendor relationship. What that actually requires — and the scale below which it is a more expensive way to get less.

8 Aug 20264 min

Delivery & Process

Build-Operate-Transfer, step by step

The model gets sold as a way to get an offshore team without the risk. What decides whether it works is a clause in the first contract, not anything in the build phase.

6 Aug 20264 min

AI Engineering

What an AI audit trail actually has to capture

Recording that a decision happened is not an audit trail. Reconstructing why it happened, eleven months later, with the model since replaced, is.

4 Aug 20264 min

AI Engineering

The DPDP Act and AI systems

Purpose-bound consent, withdrawal that has to be honoured, and a right to correction — three provisions that reshape an AI architecture rather than adding a policy document.

2 Aug 20264 min

Platform Strategy

The seven legacy modernisation approaches, compared

Rehost, replatform, refactor, rearchitect, rebuild, replace, encapsulate. What each actually costs, what each actually buys, and why a large estate needs several.

31 Jul 20264 min

Platform Strategy

ERPNext vs Odoo vs a custom build

Nearly every comparison of these is written by an implementation partner for one of them. Here is the version from a firm that will tell you to buy the product.

29 Jul 20264 min

Recurring topics

ai8compliance5delivery8discovery4engagement models5erp9guide4legacy7modernisation4offshore7

One note a month, when there is one.

What we learned on an engagement, written up properly. No newsletter cadence to fill, so nothing arrives unless it is worth reading.

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