Everything we have written down an answer to.
Each question links to the page that answers it. If yours is not here, it is a good question to open a call with.
Choosing a partner
For anyone comparing us against other firms.
- What does Brihat Infotech actually do?FAQ
- How big is the team, and is that big enough for our programme?FAQ
- How do you compare to a large systems integrator?FAQ
- Why should we build custom rather than buy a product?FAQ
- Can we speak to a reference client?FAQ
- What happens if the engagement is not a fit?FAQ
- Do you work with startups?FAQ
- Do you work with clients outside India?FAQ
Commercials and contracts
Money, models and the clauses that get tested.
- What does a typical engagement cost?FAQ
- Why won't you quote before discovery?FAQ
- What engagement models do you offer?FAQ
- How is payment structured?FAQ
- What happens when scope changes?FAQ
- Is there a minimum commitment?FAQ
- Can we switch models mid-engagement?FAQ
- Do you charge for the first call?FAQ
- What are your payment terms?FAQ
Technology and delivery
Stack, architecture, and how the work actually happens.
- What technology stack do you use?FAQ
- Will you work with our existing systems?FAQ
- How often will we see working software?FAQ
- Can we start with a proof of concept?FAQ
- Do you do AI, or is that a marketing line?FAQ
- Who writes the tests?FAQ
- What about performance and scale?FAQ
- Can our own developers work alongside your team?FAQ
- Do you do mobile apps?FAQ
Security and compliance
The questions your risk and procurement functions will ask.
Working together
What the engagement feels like week to week.
After go-live
Support, ownership and how you leave.
About a specific service
Asked on the page for the practice that does the work.
- How long does an AI strategy engagement take?AI Strategy & Roadmap
- Do we need clean data before starting?AI Strategy & Roadmap
- Will you execute the roadmap too?AI Strategy & Roadmap
- What does the roadmap actually contain?AI Strategy & Roadmap
- Who should be in the room?AI Strategy & Roadmap
- Our documents are confidential. How does that work?Custom AI & LLM Development
- How accurate are RAG systems really?Custom AI & LLM Development
- What happens when models improve or prices drop?Custom AI & LLM Development
- Can it run entirely on our own infrastructure?Custom AI & LLM Development
- How long before something is actually usable?Custom AI & LLM Development
- What processes are good first candidates for agents?AI Agents & Autonomous Workflows
- What if an agent makes a mistake?AI Agents & Autonomous Workflows
- Agents vs RPA — what's the difference?AI Agents & Autonomous Workflows
- How do you keep an agent inside its authority?AI Agents & Autonomous Workflows
- What drives the running cost of an agent?AI Agents & Autonomous Workflows
- How much historical data do we need?ML & Predictive Intelligence
- How do you handle model explainability for regulators?ML & Predictive Intelligence
- How do you avoid data leakage in training?ML & Predictive Intelligence
- What accuracy should we expect?ML & Predictive Intelligence
- Our environment is dusty/badly lit/noisy. Will it still work?Computer Vision & Speech
- Can it run without sending video to the cloud?Computer Vision & Speech
- How much labelled data do you need?Computer Vision & Speech
- What hardware runs this at the edge?Computer Vision & Speech
- We already have AI features live. Can you add MLOps after the fact?MLOps & AI Infrastructure
- How much can cost optimisation actually save?MLOps & AI Infrastructure
- Self-hosted or managed platform?MLOps & AI Infrastructure
- How do you upgrade a model without breaking what works?MLOps & AI Infrastructure
- How do you keep custom builds from becoming unmaintainable?Custom Software Engineering
- What size projects do you take?Custom Software Engineering
- What technologies do you build on?Custom Software Engineering
- Who owns the code and the documentation?Custom Software Engineering
- What happens after go-live?Custom Software Engineering
- What's your flagship product engagement?Enterprise Product Development
- Can you work alongside our internal product team?Enterprise Product Development
- How is this different from an MVP agency?Enterprise Product Development
- How quickly does the first release land?Enterprise Product Development
- How long does a custom ERP take?Custom ERP Solutions
- We're mid-way through a failed ERP implementation. Can you rescue it?Custom ERP Solutions
- Which modules does a custom ERP usually include?Custom ERP Solutions
- What actually drives the cost of a custom ERP?Custom ERP Solutions
- Can it run alongside Tally or our existing accounting system?Custom ERP Solutions
- Who owns the source code?Custom ERP Solutions
- Why not Salesforce or Zoho?Custom CRM Solutions
- Can you migrate our existing CRM data?Custom CRM Solutions
- Can it integrate with our ERP and telephony?Custom CRM Solutions
- Does it work for field sales without signal?Custom CRM Solutions
- How much of a CRM should be custom?Custom CRM Solutions
- What are the options for modernising a legacy system?Legacy Modernization
- Which approach do you usually recommend?Legacy Modernization
- The people who understood the old system are gone. Is that fatal?Legacy Modernization
- How long does modernization take?Legacy Modernization
- Our vendors don't offer APIs. Options?Systems Integration & APIs
- Do you use an iPaaS or build custom?Systems Integration & APIs
- Do you build event-driven integrations and webhooks?Systems Integration & APIs
- How do you handle rate limits, retries and downstream outages?Systems Integration & APIs
- What about legacy file-based interfaces like SFTP and CSV?Systems Integration & APIs
- We have an internal tool clients want to buy. Is it SaaS-able?SaaS Engineering
- Do you also operate the SaaS after launch?SaaS Engineering
- Single-tenant or multi-tenant — how do you decide?SaaS Engineering
- How do you handle per-customer customisation without forking?SaaS Engineering
- Can you get us SOC 2 or ISO 27001 ready?SaaS Engineering
- On-premise to cloud, or cloud to cloud — do you do both?Cloud Architecture & Migration
- How disruptive is migration to running operations?Cloud Architecture & Migration
- Which cloud do you recommend?Cloud Architecture & Migration
- How do you avoid a surprise cloud bill?Cloud Architecture & Migration
- Our data is a mess. Where do we even start?Data Engineering & Analytics
- Do we need a big-name warehouse, or will Postgres do?Data Engineering & Analytics
- Batch or streaming?Data Engineering & Analytics
- Do we need a data lake, a warehouse, or a lakehouse?Data Engineering & Analytics
- We're a small team. Isn't SRE overkill?DevOps & Reliability
- Can you fix our deployment process without a full replatform?DevOps & Reliability
- How do you measure reliability?DevOps & Reliability
- Do we need Kubernetes?DevOps & Reliability
- Will you support infrastructure another vendor built?Managed Cloud Support
- What do your SLAs look like?Managed Cloud Support
- What is covered, and what is not?Managed Cloud Support
- How does handover from another vendor work?Managed Cloud Support
- Do you do one-off penetration tests?Security & Compliance
- Can you get us enterprise-sales ready on security questionnaires?Security & Compliance
- What standards do you build to?Security & Compliance
- How do you handle a vulnerability found in production?Security & Compliance
- Do you build marketing websites?Web Platforms
- How do you handle SEO on a JavaScript application?Web Platforms
- Which CMS do you use?Web Platforms
- Native or cross-platform — what do you recommend?Mobile Applications
- Our field areas have terrible connectivity. Can apps really work?Mobile Applications
- How do you handle app store review and updates?Mobile Applications
- Can we distribute internally without the public stores?Mobile Applications
- Can you redesign an existing system without rebuilding it?UX/UI & Product Design
- How do you test with real users when they are on a plant floor or in the field?UX/UI & Product Design
- Do we get the design files?UX/UI & Product Design
- How long does discovery take, and what does it cost?Product Discovery & Requirements
- Are we obligated to build with Brihat afterwards?Product Discovery & Requirements
- What do we actually get at the end?Product Discovery & Requirements
- Can discovery run while our current vendor is still in place?Product Discovery & Requirements
- How is this different from Big-4 transformation consulting?Digital Transformation Consulting
- How do you measure whether transformation worked?Digital Transformation Consulting
- Who has to own this inside our organisation?Digital Transformation Consulting
- How many hours does a fractional CTO engagement involve?CTO-as-a-Service
- Is there a conflict of interest if Brihat also builds for us?CTO-as-a-Service
- What does a fractional CTO do in the first month?CTO-as-a-Service
- How does the engagement end?CTO-as-a-Service
- How fast can you turn a due diligence around?Technology Due Diligence
- Do you sign NDAs and work inside data rooms?Technology Due Diligence
- What counts as a red flag?Technology Due Diligence
- Can you review a vendor before we sign?Technology Due Diligence
- How large is a typical pod?Dedicated Development Pods
- Do they work our hours?Dedicated Development Pods
- Who owns the code?Dedicated Development Pods
- How is a pod different from staff augmentation?Dedicated Development Pods
- What if the pod is not performing?Dedicated Development Pods
- How quickly can someone start?Team Augmentation
- Can we convert them to a permanent hire?Team Augmentation
- Do you supply whole teams this way?Team Augmentation
- Is this the same as staff augmentation?Team Augmentation
- How is this different from an offshore development centre?Team Augmentation
- What is the minimum size for a centre?Offshore Delivery Centre
- Where would the team sit?Offshore Delivery Centre
- How is data residency handled?Offshore Delivery Centre
- How does an ODC compare with staff augmentation or BOT?Offshore Delivery Centre
- What about IP and confidentiality across a border?Offshore Delivery Centre
- Can you work on a system with no tests at all?Dedicated QA & Test Automation
- Do you replace our QA team?Dedicated QA & Test Automation
- How do you stop the suite becoming flaky?Dedicated QA & Test Automation
- Where should automation start on a system with no tests?Dedicated QA & Test Automation
- How do you keep the suite from becoming a maintenance burden?Dedicated QA & Test Automation
- What does the transfer actually cost?Build-Operate-Transfer
- How long is the operate phase?Build-Operate-Transfer
- What if the team does not want to transfer?Build-Operate-Transfer
- Do we need an Indian entity from the beginning?Build-Operate-Transfer
- When does BOT make more sense than an ODC?Build-Operate-Transfer
About a sector
Regulation, legacy estates and what changes by industry.
- Can you meet PSU and regulated-entity security requirements?BFSI & Fintech
- Do you build UPI/payment integrations?BFSI & Fintech
- Do you build loan origination and loan management systems?BFSI & Fintech
- Can you integrate with credit bureaus and CKYC?BFSI & Fintech
- How do you handle AML and sanctions screening?BFSI & Fintech
- How do you handle patient data privacy?Healthcare & Life Sciences
- Can you integrate with our existing HIS?Healthcare & Life Sciences
- Do you work with HL7 and FHIR?Healthcare & Life Sciences
- What is the difference between an HIS, an EMR and an EHR?Healthcare & Life Sciences
- Can you build ABDM-compliant software?Healthcare & Life Sciences
- Our processes are unusual — multi-stage job work, scrap credit, heat tracking. Can software match that?Manufacturing & Industry 4.0
- What results have manufacturers seen?Manufacturing & Industry 4.0
- Do you build an MES, or integrate with one?Manufacturing & Industry 4.0
- Can it handle multi-level BOMs, substitutions and yield?Manufacturing & Industry 4.0
- How does maintenance fit alongside production?Manufacturing & Industry 4.0
- Can you fix performance on our existing commerce stack?Retail & E-commerce
- Do you build a PIM or integrate an existing one?Retail & E-commerce
- Can you connect our WMS to the order management system?Retail & E-commerce
- Do you handle marketplace integrations?Retail & E-commerce
- Our fleet uses mixed GPS vendors. Is that a problem?Logistics & Supply Chain
- Do you build a TMS or integrate with one?Logistics & Supply Chain
- How do you handle electronic proof of delivery?Logistics & Supply Chain
- Can you support 3PL operations with multiple clients?Logistics & Supply Chain
- Do you integrate with RERA compliance workflows?Real Estate & Infrastructure
- Do you build CRM for real estate sales?Real Estate & Infrastructure
- Can you handle leasing and rent rolls, not just sales?Real Estate & Infrastructure
- How does this fit with our facilities or CAFM system?Real Estate & Infrastructure
- How do you achieve field adoption where previous apps failed?Energy & Utilities
- Do you integrate with SCADA and AMI head-end systems?Energy & Utilities
- Can you build an EAM, or integrate with SAP PM?Energy & Utilities
- How do you handle outage management?Energy & Utilities
- Can this work alongside our existing academic/LMS software?Education
- Do you build examination and result processing?Education
- Can this work alongside Moodle, Canvas or our existing LMS?Education
- Do you support NEP 2020 requirements like the Academic Bank of Credits?Education
- Do you participate in tenders and GeM procurement?Government & PSU
- Can you integrate DigiLocker, API Setu and Aadhaar?Government & PSU
- What does STQC certification involve?Government & PSU
- Do you deploy on MeitY-empanelled cloud or on-premise?Government & PSU
- Can you integrate with our PMS/channel managers?Media & Hospitality
- Do you build subscription and paywall systems?Media & Hospitality
- Can you manage a large media library and its rights?Media & Hospitality
- How do you handle OTA rate parity and channel sync?Media & Hospitality
Deciding between options
Comparisons between the options, weighed on their actual trade-offs.
- Custom ERP or SAP or similar?Custom ERP vs SAP
- Is a custom ERP riskier than SAP?Custom ERP vs SAP
- What about support in five years?Custom ERP vs SAP
- Can we do both?Custom ERP vs SAP
- Build or Buy?Build vs buy
- What about buying and customising?Build vs buy
- How do we decide without months of analysis?Build vs buy
- Can we start by buying and build later?Build vs buy
- Offshore / dedicated team or In-house hiring?Offshore team vs in-house hiring
- Is offshore just cheaper labour?Offshore team vs in-house hiring
- How do we stop it becoming a black box?Offshore team vs in-house hiring
- Can an offshore team become ours later?Offshore team vs in-house hiring
Leaving a system
What it costs to stay, and when staying is right.
- Should we move off Tally?Migrating from Tally to a custom ERP
- Do we have to stop using Tally?Migrating from Tally to a custom ERP
- What happens to years of historical data?Migrating from Tally to a custom ERP
- How long before we see anything working?Migrating from Tally to a custom ERP
- Our Tally is heavily customised with TDL. Does that transfer?Migrating from Tally to a custom ERP
- Should we move off Excel and spreadsheets?Replacing the spreadsheets that run the business
- Is this not what Power Apps or a no-code tool is for?Replacing the spreadsheets that run the business
- How do we avoid rebuilding the same mess in a new system?Replacing the spreadsheets that run the business
- What does this typically cost?Replacing the spreadsheets that run the business
- Should we move off SAP ECC?SAP ECC: upgrade, replace, or build around
- Are you an SAP implementation partner?SAP ECC: upgrade, replace, or build around
- Can you work alongside our SAP partner?SAP ECC: upgrade, replace, or build around
- What is the surround-and-modernise approach in practice?SAP ECC: upgrade, replace, or build around
- Should we move off Legacy HIS?Replacing a hospital information system nobody supports
- Can this run while the existing HIS stays live?Replacing a hospital information system nobody supports
- How is ABDM handled?Replacing a hospital information system nobody supports
- What about data migration from an abandoned vendor's system?Replacing a hospital information system nobody supports
Connecting to a system that is staying
How each one exposes data, and what reliably goes wrong.
- Can you integrate with Core banking?Integrating with Finacle, Flexcube and BaNCS
- Have you worked with these specific cores?Integrating with Finacle, Flexcube and BaNCS
- Can you work with our core vendor's team?Integrating with Finacle, Flexcube and BaNCS
- How do you handle data residency and RBI outsourcing directions?Integrating with Finacle, Flexcube and BaNCS
- Can you integrate with NPCI rails?UPI, NACH and IMPS integration
- Do we need our own NPCI membership?UPI, NACH and IMPS integration
- How long does a UPI integration take?UPI, NACH and IMPS integration
- Can you work with our existing PSP?UPI, NACH and IMPS integration
- Can you integrate with Tally?Integrating a platform with Tally
- Does this work with TallyPrime and older Tally.ERP 9?Integrating a platform with Tally
- Can it work if Tally is on a desktop in the accounts room?Integrating a platform with Tally
- Should we integrate or just move off Tally?Integrating a platform with Tally
- Can you integrate with SCADA and PLC?Connecting plant systems to enterprise software
- Will this affect production?Connecting plant systems to enterprise software
- Do you write back to PLCs?Connecting plant systems to enterprise software
- Our equipment is old and does not support OPC UA. Is that fatal?Connecting plant systems to enterprise software
About our products
The 12 products we build and support ourselves.
- What is Brihat EHS?Brihat EHS
- What is Brihat Communication Systems?Brihat Communication Systems
- What is Brihat Books?Brihat Books
- What is Brihat Email Service?Brihat Email Service
- What is Brihat Life OS?Brihat Life OS
- What is Brihat PeopleDesk?Brihat PeopleDesk
- What is Brihat PMT?Brihat PMT
- What is Dhwani Studio?Dhwani Studio
- What is ZeroTrack?ZeroTrack
- What is MacPulse?MacPulse
- What is BrihatFinance?BrihatFinance
- What is Brihat AI Company Manager?Brihat AI Company Manager
If your question is not on the list, it is usually the more interesting one — ask us directly.