Logistics Software That Ships on Schedule
Visibility gaps, manual tracking, and disconnected warehouse systems are creating delays and customer trust problems at scale.
60%
WISMO Calls Reduced
91%
Delivery Success Rate
15 mins
Dispatch Time
in Logistics & Supply Chain
These are the challenges our clients came to us with.
What Logistics & Supply Chain Companies Are Dealing With
No Visibility
Nobody knows where packages are until they're late
Manual Dispatch
2 hours per batch to manually assign routes
Customer Complaints
60% of calls are "Where is my order?"
How Brihat Solves It
Not generic software. Not off-the-shelf tools. Engineered solutions built specifically for how Logistics & Supply Chain operations actually work.
Real-Time Tracking
GPS tracking, live customer updates, exception alerts
Smart Dispatch
Auto-assign routes, optimize for time/cost
Self-Service Tracking
Customers track themselves — 60% fewer calls
What We Build for Logistics & Supply Chain
Specific systems and products we have engineered for Logistics & Supply Chain clients.
Fleet Management System
Vehicle tracking, maintenance scheduling, and driver performance monitoring.
Real-Time Tracking Platform
GPS-based live tracking with ETA calculation and customer-facing portals.
Route Optimization Engine
AI-powered routing that minimizes fuel, time, and driver workload.
Warehouse Management System
Inbound, put-away, picking, packing, and outbound management.
Order Management Integration
Real-time order sync from Shopify, WooCommerce, and custom platforms.
Driver Mobile App
Delivery instructions, proof-of-delivery capture, and in-app navigation.
Customer Notification Engine
SMS/WhatsApp/email with delivery ETAs, delays, and confirmation.
Operations Analytics
SLA adherence, delivery performance, and fleet utilization dashboards.
A Project in Logistics & Supply Chain
Operations Platform for Last-Mile Delivery Company
The Challenge
A last-mile delivery company managing 500 delivery partners across multiple zones was running its entire operation through WhatsApp groups and Google Sheets. Morning dispatch — assigning delivery batches to partners — was a 2-hour manual process of matching order lists to partner availability, zone coverage, and vehicle capacity, all done in a spreadsheet and communicated via broadcast messages. Proof of delivery was paper-based — riders carried printed sheets, collected customer signatures, and returned them to the warehouse at day-end, meaning delivery confirmations were only available 8–12 hours after actual completion. Customer inquiries about delivery status (WISMO — Where Is My Order) flooded the support team because there was no tracking visibility for end customers. Management had no real-time data on delivery success rates, partner performance, or issue resolution — weekly performance reviews were based on manually compiled figures that were already a week old.
Results
78% → 91%
Delivery success rate improved to 91%
2 hours → 15 min
Dispatch time reduced to 15 minutes per batch
60%
Reduction in WISMO customer calls
100%
Automated partner performance tracking
How We Work in Logistics & Supply Chain
Our process, adapted for your industry.
Discovery
1–2 weeksWe analyze your delivery zones, vehicle fleet, warehouse layout, and current dispatch process — mapping the full last-mile journey from order creation through proof-of-delivery.
Architecture
1–2 weeksWe design a GPS-integrated tracking architecture with real-time data pipelines, notification systems, and a mobile-first driver experience — optimized for field reliability.
Development
Sprint-basedTracking and driver app are built and tested in parallel with your actual fleet — real drivers test each sprint feature in the field before the next sprint begins.
Field Testing & QA
ContinuousGPS accuracy testing, route optimization validation across your actual delivery zones, load testing for peak dispatch periods, and customer notification delivery testing.
Launch & Support
30 days includedPilot rollout with 20% of your fleet, performance monitoring, driver training, and gradual fleet expansion to 100% over 2 weeks. 30-day hypercare post full launch.
Technology Stack for Logistics & Supply Chain
The specific technologies we use when building for Logistics & Supply Chain — selected for your industry's compliance, performance, and integration requirements.
Google Maps API
WebSockets
PostgreSQL
React Native
Node.js
Redis
Twilio
Firebase
“Our customers used to call 300 times a day asking where their delivery was. That number is now under 30. The tracking platform Brihat built gave our customers the visibility they needed — and gave our operations team the data to actually improve.”
Sanjay Patel
Operations Head · Last-Mile Logistics Provider
Frequently Asked Questions
Common questions from clients in this industry before they start a project with us.
We are headquartered in Ahmedabad, Gujarat, India. Our team works remotely across India and we serve clients in India, the US, UK, and the Middle East.
We Also Serve These Industries
If you work across multiple verticals, we have relevant experience in each.
Ready to build a Logistics & Supply Chain platform that actually works?
We will tell you honestly within 30 minutes whether we are the right fit for your project — and what a realistic timeline and budget looks like.